Responsibilities:-
- Handle customer enquiries completely and accurately.
- Respond to customers' voice mail, email messages or correspondences.
- Follow procedures to ensure all calls are identified as "in" or "out" of contracted scope.Jo
- Provide "first call resolution", wherever possible.
- Apply known solutions, advice and guidance to customers.
- Take written change requests from customers and ensure these are accurately logged and referred to the
appropriate support teams.
- Log all calls, using the designated call handling system and entering detailed and accurate information.
- Keep the customer fully informed about the progress of any issues which have been assigned to a support
group.
- Ensure effective escalation and hand-over of customer enquiries/issues to the Team Leader, ensuring
accurate information is provided and the process is carried out in a timely manner.
- Keep up to date with changes in the fleetcard products of the customer and industry.
- Provide input to resolve customer complaints and dissatisfaction issues.
- Assist with the coaching and development of new staff.
- Learn the use of required telephony systems
- Take up ad hoc tasks such as system testing as assigned.
Requirements:-
- Diploma or Bachelor Degree in Business Admin, Computer Science or equivalent.
- Familiar with Microsoft Office and computer usage.
- Ability to converse in multiple languages will be an added advantage - English, Cantonese, Mandarin and
Bahasa Malaysia.
You may visit this link to deposit your resume:www.careers.atosorigin.com
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